Post By: guest | 01-21-2013 07:57 Reply
Hi I have faced one peculiar problem. I have lost all the data feed in product it was about 200+ product with images. How could this have happen. I have not shared my mysql password with anyone. everthing was reset to original.
Contact your host and see if they reset your cPanel or if they have a log in case anyone else logged into your account a wiped it clean.
my host is godaddy and strange thing is that i still have default records created by opencart. so I am not sure what happend
Do you happen to have a backup of your database and OC files?
Not sure if GoDaddy makes backups for their clients on a regular basis. You should still contact them and see what happened. Perhaps they can restore your site from a backup if they do that (maybe not though, GoDaddy isn't exactly known to be the best host).
I never anticipated this kind of thing. anyway I have raised support issue in godaddy. But I am curious to know how this thing happend
jatinjoshi wrote:I never anticipated this kind of thing.
I am on godaddy 4gh cloud hosting. They will charge me $150/- for backup. anyway purpose of the post was that what could be the reason behind data lost
jatinjoshi wrote:I am on godaddy 4gh cloud hosting.
jatinjoshi wrote:They will charge me $150/- for backup.
jatinjoshi wrote:anyway purpose of the post was that what could be the reason behind data lost
Thanks buddy for your help
If you PM me your account details I will review this issue for you and see what I can do about getting your data restored to you.
Or better yet, why don't you visit GoDaddy's website directly and submit either a support ticket there, or e-mail them or contact them by telephone.
I have done that and they are asking a $150 to restore
jatinjoshi wrote:I have done that and they are asking a $150 to restore
Email asking to Pay us $150
" Thank you for your reply, unfortunately we do not provide back-ups for the database system automatically. If you would like us to restore the database from a specific date we would be able to put it back together for you. This service does however require $150.00 fee to be paid as one of the admins would have to manually restore your databases. We can also provide a backup folder in your ftp server with the database."
however My database backup of older date provided by Godaddy (thanks to mike)
You are welcome. I hope that helps get everything straightened out.